Introduction
Our Commitment: 98hi takes your privacy seriously. Your information is never sold to third parties or shared with advertisers.
This Privacy Policy applies to the 98hi.win website and its associated mobile applications. When you create an account, play games, or use any of our services on 98hi, certain information is collected automatically. This policy explains in detail what information is collected, how it is used, who it may be shared with, and what your rights are.
By using this platform, you agree to this Privacy Policy. We recommend reviewing this page regularly, as the policy may be updated as our services evolve.
What Information Is Collected
98hi collects information in two ways — what you provide directly and what is collected automatically. Details are outlined below:
Information You Provide
- Registration Information: Full name, date of birth, email address, phone number, and residential address.
- Identity Verification (KYC): A copy of your national ID, passport, or driving license.
- Payment Information: Mobile Banking, Nagad, or Rocket number (full card numbers are never stored).
- Contact Information: Messages or complaints sent to the support team.
Automatically Collected Information
- Device Information: IP address, browser type, operating system, and device ID.
- Usage Information: Which games you played, how long you played, and when you logged in.
- Cookies & Tracking: Session cookies, language preferences, and previous visit data.
- Transaction Log: Deposit, withdrawal, and betting history.
| Data Type |
Purpose of Collection |
Retention Period |
| Personal Identity |
Account Verification & KYC |
5 years after account closure |
| Payment Information |
Transaction Processing & Fraud Prevention |
7 years (legal obligation) |
| Gaming History |
Responsible Gaming Monitoring |
For as long as the account remains active |
| Device & IP Information |
Security & Multi-Account Detection |
12 months |
| Cookie Data |
Session Management & Preference Storage |
30 days – 1 year |
How Your Information Is Used
98hi uses your data only for specific, legitimate purposes. Nothing is processed unnecessarily. Below is a list of the primary uses:
- Account Management: To handle registration, login, password recovery, and keep your account secure.
- Payment Processing: To process deposits and withdrawals and to prevent fraud.
- Customer Support: To resolve your complaints or questions accurately and promptly.
- Responsible Gaming: Analysis of gaming patterns to identify signs of addictive behavior and provide timely support.
- Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and other regulatory requirements.
- Promotions & Offers: To send you personalized bonuses and offers, with your consent.
- Platform Improvement: To analyze usage patterns and improve the overall gaming experience.
Your data is never sold to advertising networks or data brokers. This is a fundamental part of 98hi's core policy.
Data Sharing Policy
98hi may share information with third parties in limited, controlled circumstances. In each case, we ensure the third party upholds the same level of privacy protection.
When Information May Be Shared
- Payment Processors: With payment partners such as Mobile Banking, Nagad, and Rocket — strictly for processing transactions.
- Game Providers: With third-party game providers — only the gameplay data necessary to run the service.
- Legal Authorities: Upon a valid court order or lawful request from a regulatory authority.
- Fraud Prevention Agencies: To ensure anti-fraud and AML compliance.
- Business Succession: In the event of a merger or acquisition — subject to the terms of this policy remaining in effect.
Important: 98hi never sells or rents your information to marketing companies, advertisers, or data brokers.
Cookie Policy
98hi uses cookies to keep the website functioning properly. Cookies are small data files stored in your browser that help enhance your experience.
Cookie Types
- Essential Cookies: Required for login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your language preference and interface settings.
- Analytics Cookies: To understand which pages are most visited — data is fully anonymized.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.
Data Protection Measures
98hi employs industry-leading technology to protect your personal and financial information. Our security team monitors systems around the clock, 24 hours a day.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
- Payment Tokenization: Full card or mobile banking numbers are never stored on our servers.
- Regular Security Audits: Regular security audits are conducted by independent third parties.
- Firewall & DDoS Protection: Advanced server-level protection against cyber attacks.
- Data Minimization: Only the information necessary to provide our services is collected.
If a suspected security breach occurs, we will notify the affected users and relevant authorities within 72 hours.
Your Rights
As a 98hi user, you have specific rights over your personal data. We respect these rights and do our best to fulfill them as promptly as possible.
Right to Access Information
You have the right to know what information we hold about you.
Right to Correction
You can request corrections to any inaccurate or incomplete information.
Right to Erasure
You can request that your data be deleted in certain circumstances.
Right to Restrict Processing
You can request that we stop processing your data for specific purposes.
Right to Data Portability
You may request your data in a machine-readable format.
Right to Object
You can object to your data being used for marketing or profiling purposes.
To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days. In some cases — particularly due to legal obligations — full deletion of certain data may not be possible.
Protection of Minors' Data
98hi strictly prohibits account registration for anyone under 18. We do not knowingly collect personal information from minors. If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
18+ Required: If you become aware that a minor is using 98hi, please notify our support team immediately.
Policy Changes
98hi may update this Privacy Policy from time to time. For significant changes, we will notify you by email or platform notification. The date of the latest update will always be shown at the top of the policy.
Continued use of the platform after an update will be taken as your acceptance of the revised policy. If you do not agree with the changes, please contact support to close your account.