Frequently Asked Questions

98hi FAQ — all your questions answered
All answers in one place

Find detailed answers to all common questions about accounts, login, bonuses, payments, game rules, and security — all in one place.

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About 98hi FAQ

This 98hi FAQ This page was built with Bangladeshi players in mind. Every day, users ask all kinds of questions about 98hi — from opening an account to payments, bonuses, and game rules. We've put together clear, detailed answers here so you don't have to keep reaching out to support.

The 98hi FAQ page is organized into 6 main sections — Account & Registration, Login & Security, Bonuses & Promotions, Payment & Withdrawal, Games, and Technical Issues. Each section provides direct answers to the most commonly asked questions.

Whether you're new to 98hi or a returning player, this FAQ has you covered. Browse through it, and if you still can't find your answer, reach out to our 24/7 live support team — available in Bengali to help resolve any issue.

This 98hi FAQ page is updated regularly. If you have a new question or issue, let our support team know — we'll add it here.
Account Login Bonus Payment Games Technology
Account & Registration

All you need to open an account on 98hi is an active mobile number and your name. Registration is completely free and takes just 2–3 minutes. You must be at least 18 years old.

No, each mobile number can only be used to create one account. Attempting to open multiple accounts may result in suspension. One account is all you need to enjoy everything 98hi has to offer.

To verify your account, upload a photo of your National ID (NID) or passport. Once verified, your withdrawal limit increases and you become eligible for special bonuses. Verification is typically completed within 24 hours.

Yes, you can close your account at any time by contacting the support team. Make sure to withdraw your remaining balance before doing so. A temporary break option is also available as part of our responsible gaming features.
Login & Security

On the login page, click "Forgot Password?" An OTP will be sent to your registered mobile number. Use that OTP to set a new password. The whole process takes just 2 minutes.

Your account may be temporarily locked after multiple incorrect password attempts. It will unlock automatically after 30 minutes. For a faster resolution, contact the 98hi support team.

Go to Account Settings, navigate to the "Security" section, and enable 2FA. Each time you log in, a one-time OTP will be sent to your mobile — use it to access your account. This is the strongest protection available for your account.

Your session will automatically end after 30 minutes of inactivity. Enabling the "Remember Me" option lets you stay logged in longer on your own device. Do not use this option on public or shared devices.
Bonuses & Promotions

The welcome bonus is automatically credited on your first deposit after registration. The bonus percentage and full terms are detailed on the Promotions page. Your first deposit must be made within the specified time frame to qualify.

To withdraw a bonus, you must meet the wagering requirements — typically 15 to 30 times the bonus amount. Check the specific terms on the Promotions page or ask support for details.

When a friend registers using your referral link or code, both you and your friend receive a bonus. Track your earned bonuses from the referral dashboard. Full terms and conditions are available on the Promotions page.

Weekly and monthly cashback offers are available regularly. Wager a qualifying amount and get a portion of your losses back. Visit the Promotions page often to stay up to date on current offers.
Payments & Withdrawals

98hi supports all major mobile banking services including Mobile Banking, Nagad, Rocket, and DBBL, as well as bank transfers. Mobile banking is the fastest and most convenient option for quick, secure transactions.

The minimum deposit is just BDT 100. The minimum withdrawal amount is BDT 500. Verified accounts have higher withdrawal limits. Limits may vary slightly depending on the payment method.

Withdrawals via mobile banking are typically completed within 15 minutes to 2 hours. Bank transfers may take 1 to 3 business days. Verified accounts are processed faster.

If your balance hasn't been credited within 15 minutes of depositing, contact the support team with a screenshot of the transaction and the transaction ID. Most issues are resolved within the hour.
Game-Related Questions

98hi offers slots, Live Casino, bingo, table games, and much more — over 500 games in total. New games are added every week. Head to the game lobby to browse everything available.

In Live Casino, you play with real dealers in real time. HD video streaming gives you a genuine casino feel from wherever you are. Games like roulette, blackjack, and baccarat are all available live.

If your connection drops, your game state is saved on the server. Simply log back in and pick up right where you left off. Any active bets will be settled automatically by the server, and winnings will be credited to your balance.

Yes, many slot games offer a demo mode so you can learn the rules without real money. Free spins are also available through various promotions. Check the Promotions page for current free spin offers.
Technical Issues

Start by clearing your browser cache and cookies, then refresh the page. If the issue persists, download the 98hi app for the smoothest experience. Also check your internet connection.

To install third-party apps on Android, go to Settings and enable "Unknown Sources" or "Install unknown apps." Then download the APK file from the download page and install it. A detailed guide is available on the download page.

Yes, the 98hi website works fully on iPhone and iPad via Safari or Chrome. A native iOS app is also available — visit the download page for details. The mobile site is fully optimized for iOS.

Use a fast internet connection. If WiFi isn't working well, try switching to mobile data. Close any unnecessary tabs you have open. Using the 98hi app will significantly improve loading speeds.
Useful tips for using 98hi

Keep the following in mind to get the most out of 98hi. Many users miss out on benefits simply by overlooking small details — this section of the 98hi FAQ is here to help.

  • Immediately after registration Complete your profile and submit KYC verification — it speeds up your withdrawals.
  • Promotions Page Check back often — new offers and bonuses are added every day.
  • Strong Password Use 2FA and keep it enabled — your account will stay secure.
  • Before playing a new game Practice in demo mode — learn the games without risking real money.
  • 98hi App Download — enjoy the fastest loading speeds and exclusive app-only offers.
  • Responsible Gaming Page Read — set a budget before you play and treat gaming as entertainment.
98hi is committed to responsible gaming. Never play beyond your budget. If you need help, visit our Responsible Gaming page.
Why choose 98hi?

Millions of Bangladeshi players trust 98hi — and the reason is simple.

Maximum Security

Your account and funds are always protected with 256-bit SSL encryption and Two-Factor Authentication.

Fast Payments

Deposit and withdraw via Mobile Banking, Nagad, and Rocket in just minutes — completely hassle-free.

500+ Games

From slots and Live Casino to bingo and table games — there's no shortage of entertainment.

Exciting Bonuses

Welcome bonus, cashback, referral rewards, and weekly promotions — new offers available every day.

24/7 Bengali Support

For any issue, reach our support team in Bengali anytime — we're available around the clock.

Mobile App

Download the 98hi app on Android and iOS — play fast and easy from anywhere.

Didn't find your answer? We're here to help

If you can't find your answer on this 98hi FAQ page, don't worry. Our support team is available 7 days a week, 24 hours a day in Bengali. Reach us via live chat, email, or social media — we'll get back to you as quickly as possible.

Email Support
Support Hours
24 hours, 7 days

Table of Contents

  1. FAQ Overview
  2. Account & Registration
  3. Login & Security
  4. Bonuses & Promotions
  5. Payments & Withdrawals
  6. Games
  7. Technical Issues
  8. Helpful Tips
  9. Why 98hi?

Quick Links

FAQ Stats

  • Total questions: 28
  • Categories: 6
  • Language: Bengali
  • Last updated: 2026
  • Daily active users: 5000+

Popular Questions

Security Commitment

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  • Two-Factor Authentication
  • Privacy Guaranteed
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If this FAQ page doesn't have the answer you need, our 24/7 Bengali support team is always ready to help. Register now and step into a world of 500+ games.

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